Q: Whats the difference between ordering online or visiting the store in person?
A: When you visit the store in person you get a personal experience and get to try on the gear and apparel before you make your purchase! Coming to the store is a luxury a lot of people around the nation don’t have and should be taken advantage of whenever possible!
Q: How do you get to the stores?
A: Each of our locations have their own page here at superareshop.com where you can find the respective addresses. If you are in the tri-state area the stores aren’t too far from any of the boroughs or surrounding states we just suggest choosing your travel time appropriately so that you can avoid rush hour traffic.
Q: Do you carry the same items from your website in your stores?
A: The simple answer is no. We have much more in store at any given time, especially in NYC. We have a core of the same products in store and online but it does vary based on location specific stock at any time. We generally have more merchandise in store actually so if you're in town, come by!
Q: Has my order shipped?
A: We process orders crazy fast and 90% of the orders ship same day! Allow 1 business day for processing in busy times. Your orders are important to us, and will keep you updated on the status.
Q: How do I contact you?
A: You may call us at our customer service contact number (646) 666-0063 or send an e-mail to email@example.com.
Q: Can I place an order over the phone?
A: Yes, you can reach us at (646) 666-0063 Monday through Saturday 11am to 7pm. Any other time, please leave us a message, or send us an e-mail at firstname.lastname@example.org, and we will get back to you ASAP!
Q: My package never came what happens now?
A: East Coast MMA isn't responsible for any package once marked as delivered by the USPS. If a package is shipped and not delivered for some reason we will open a claim with the USPS and send new product when called for. We will do whatever we can to help our customers but are unfortunately at liberty of the USPS and their existing policies.
Q: What is your return or exchange policy?
A: We are proud to accept any product in its original, odor-free, unused or unworn condition (with any tags) for up to 15 days from the date of shipment. Please be sure to include the order number and invoice in the return package. You will be responsible for return shipping costs. You may either receive store credit or a refund, less shipping. Full refunds will only be given if the product is defective. For your protection, undergarments, swim suits, mouth guards, protective cups, fight socks, compression shorts and supplements cannot be returned, even if they are new. If you do not wish to exchange your product, you will be charged a 15% restocking fee. Gft Card purchases are not eligible for refunds.
Q: Do you provide international tracking info?
A: Officialy, we do not. We ship international first class which comes with a reference number that is trackable in the United States but not abroad unless you are shipping to a country that has a contract in place with the USPS (Canada, the UK, etc). We are not responsible for any international package once it leaves the United States and becomes "untrackable" but we can arrange to have your international order insured or tracked if you email us at email@example.com before placing your order.
Q; What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal.
Q: How do I become an official East Coast MMA Fight Team Member?
A: Aside from our fight team line of apparel which is meant as a means to bring members of all gyms together, you can email us at firstname.lastname@example.org with your info, accomplishments, and your fan page link and if we are interested we will get in touch with you.
Q: How can I get my brand in your store?!
A: Please send all requests to email@example.com. Make sure you have a good product though! Also please no unsolicited emails from manufacturers.
Q: What days are you closed at the stores?
A: We are closed on major holidays such as Thanksgiving, Christmas, Memorial Day, Labor Day, and New Years Day/Eve. Keep an eye on our Facebook page for up to the minute schedule changes.
Q: Does East Coast MMA sell wholesale?
A: Yes we do. Contact us for details at firstname.lastname@example.org
Q: Do we use 'cookies'?\
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of and serve advertisement with a 3rd party.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
Q: I had such a great experience at your store, how can I tell more people about it?!
A: You can go to our Google page or our Yelp page and let the world know! Make sure to include who helped you so they can feel cool.