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Have some questions about shopping within the U.S.?
Keep reading below.
Shipping outside of the U.S.?
Please visit our International Customers FAQ Pagefor more information.
We process orders fast and most orders ship within 2 business days! Please allow 2-3 business days for processing during busy times of the year and during new product drops. We do not ship on Saturday and Sunday.
You will receive an email once your order ships.
Shipping times and delays are out of our control. Please allow 2-6 days for delivery depending on the service used and the location of shipment.
Please Note: Shipping carriers may not always immediately update their tracking. It does not necessarily mean your package is delayed or not moving. Please allow 24-48 hours for your package status to update. We do not have any control over
this.
Shipping to California? ⚠️ WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov
When your order ships you will receive an email with your tracking number that you can use to track your package. Please allow 1-2 business days for the carrier to update your package status. Unfortunately we do not have any information on package status and delivery beyond what the service carrier provides with your tracking number.
Superare isn't responsible for any package once marked as delivered by any parcel carrier or your local USPS post office.
If you purchased shipping insurance please file a claim
here: https://superareshop.com/pages/file-a-claim?_ab=0&_fd=0&_sc=1
If a package is shipped and you did not receive it please first file a claim with the shipping carrier or reach out to your local post office/mail person. They can often locate the package through GPS.
Once done please reach out to us at orders@superareshop.com and we can continue to help you with the process.
**Please note Superare can only ship to the address entered at checkout. We are not responsible for any packages shipped to an address that was entered incorrectly at checkout.
We do not offer expedited shipping at this time but we work really hard to get your orders out as quickly as possible and have chosen the most efficient and cost effective carriers for your orders.
When you visit the store in person you get a personal experience and get to try on the gear and apparel before you make your purchase! Coming to the store is a luxury a lot of people around the nation don’t have and should be taken advantage of whenever possible!
Each of our locations have their own page here at superareshop.com where you can find the respective addresses. If you are in the New York tri-state area the stores aren’t too far from any of the boroughs and in Los Angeles we are right in West Hollywood we just suggest choosing your travel time appropriately so that you can avoid rush hour traffic.
The website and store locations have the same products however we recommend calling ahead to your local store to make sure the item you want is in stock.
We accept all major credit cards (Visa, MasterCard, Discover, and American Express), Apple Pay, PayPal, and payment installment plans through AfterPay on the website only.
DOMESTIC
Please note all returns/exchanges are at the discretion of Superare.
If you would like to return or exchange your item within 30 days of ship date it
must be unworn and unwashed with the original tags and packaging. Shoes must be
in the original undamaged box with no shipping labels attached. Any products
that do not meet this criteria will not be eligible for return or exchange. Shipping
and handling charges are NOT refundable.
Please click here to begin your return/exchange:
https://superareshop.loopreturns.com/#/
INTERNATIONAL
For international returns please click below:
https://web.global-e.com/returns/portal/oQuT
Please note:
We do not accept in-store returns at our retail locations only exchanges and or store credit.
If you would like exchange your
item within 30 days of purchase you must have a copy of your receipt and the items must be unworn and unwashed with the
original tags and packaging. Shoes must be in the original undamaged box. Any products that do not meet this criteria will not be eligible for exchange or store credit.
Please note:
We unfortunately cannot process online returns in our physical store locations. All online returns must go through our return system. Please use the link below to process your return/exchange:
Please
click here to begin your return/exchange:
https://superareshop.loopreturns.com/#/
INTERNATIONAL
For international returns please click below:
https://web.global-e.com/returns/portal/oQuT
The best and fastest way is to send an e-mail to info@superareshop.com.
We do not take any phone orders. All orders must be placed online at Superareshop.com.
Superare does not sponsor fighters at this time. We have so many good friends and customers who are competing athletes we don't like to play favorites. However, we do notice when fighters are going out of their way to help and promote us and we do try to return the favor!
We are not looking for new brands at the moment. Also please no unsolicited emails from manufacturers as they will not be read and will be deleted.
We are closed on most major holidays but keep an eye on our social media pages for up to the minute schedule changes.
Distributors can direct inquiries to info@superareshop.com
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You can go to our Google page or our Yelp page and let the world know! Make sure to include who helped you so they can feel cool.
If you have made a purchase through Amazon, we kindly request that you contact Amazon directly for any customer service inquiries related to your purchase. Amazon handles all aspects of customer service for orders placed on their platform.
