International Customers FAQ

Select the country where you will be shipping your order from the dropdown in the top right corner. If you’re on a mobile device, click the three lines in the left hand corner to reveal the menu and then select your country. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. You will also have the option to change the language for important information in checkout.

We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region. Additional local payment methods including installment plan options are available and viewable upon checkout.

Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Superare to provide the best possible user experience to our international customers.

Please select the flag icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Most of our orders are shipped in 1-2 business days of purchase from one of our 3 warehouses located in New York or Los Angeles, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-5 business days of its ship date (sometimes quicker).

Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or US holidays. You can track your international order here.

Superare isn't responsible for any package once marked as delivered by the USPS or your local post office.

If a package is shipped and not delivered for some reason we will open a claim with the USPS and send new product when called for. We will do whatever we can to help our customers but are unfortunately at liberty of the USPS and their existing policies.

We are proud to accept any product in its original, odor-free, unused or unworn condition (with any tags) for up to 30 days from the date of delivery.

Please be sure to include the order number and invoice in the return package. You will be responsible for return shipping costs. You may either receive store credit (If the item(s) were on clearance) or a refund, less shipping. For your protection, undergarments, swimsuits, mouth guards, protective cups, fight socks, compression shorts and supplements cannot be returned, even if they are new. If you do not wish to exchange your product please include on the note that you would like a refund.

"**Please note if returning or exchanging shoes** Please send the shoes and shoebox back within a package. Please do not use the shoebox itself as the shipping receptacle. If the shoebox has tape or shipping labels attached to it, that will void any eligibility forreturnor exchange."

To initiate your international return, please click here.

Please include a note with what you'd like to swap for or have us do.

**ALL SALE ITEMS ARE FINAL SALE**

**Winning Japan is FINAL SALE**

How duties, taxes and other customs fees are treated is dependent on what country you are shipping to.

Deliveries to some countries are shipped without having to pay additional duties and/or taxes. This means you will not have to pay these fees separately when your order arrives. In some countries, you can choose to prepay at checkout or pay upon delivery. Check the lists below to see which options are available in your country.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and are added to your order total in the shopping cart. Duties and taxes are non refundable except for orders shipping to Canada. If you have any other questions around duties and taxes, let Customer Support know.

This charge is determined by your local customs authority and includes:

1) The Sales Tax applied by your country for purchases from the U.S.

2) Duties charged for processing by your country.

In some cases you will see “Fees” listed along with duties and taxes when selecting to prepay at checkout. Additional fees, when applicable, may include customs clearance fees, dangerous goods fee, remote area surcharge, high value goods clearance, broker clearance, among others.

Superare guarantees you will not be required to pay any additional cost on delivery when you prepay these fees at checkout, either by selecting to prepay duties and taxes at checkout or if you are shipping to a country that automatically ships without an additional payment of duties as listed below.

Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Jersey, Korea (South), Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom

If you are shopping in the following countries, you have the option to prepay duties, taxes and fees during checkout or to pay for all duties, taxes and fees on delivery. If you select to prepay at checkout, Travel Cat guarantees you will not be charged any additional fees upon delivery. No surprises! However, if you select to pay at delivery we can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Travel Cat on returns for orders shipped to these destinations.

Albania, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Fiji, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mauritius, Mexico, Moldova, Monaco, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Senegal, Serbia, Singapore, South Africa, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, Uruguay, Venezuela, Vietnam

If you are shopping from another country outside of the above mentioned, you will need to pay for all duties, taxes and fees on delivery if applicable. We can not guarantee the cost of fees upon delivery. Duties and taxes are nonrefundable by Travel Cat on returns for orders shipped to these destinations. These countries include:

Algeria, Andorra, Anguilla, Armenia, Azerbaijan, Belarus, Bhutan, Bonaire, Saint Eustatius and Saba, British Virgin Islands, Cape Verde, Comoros, Cook Islands, Curacao, Djibouti, East Timor, Falkland Islands, Faroe Islands, French Polynesia, Georgia, Greenland, Guinea, Guinea-Bissau, Haiti, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Madagascar, Malawi, Marshall Islands, Mauritania, Micronesia, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Niue, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Seychelles, Solomon Islands, St Barthelemy, Sudan, Suriname, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe

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INTERNATIONAL CUSTOMERS FAQ

Orders & shopping

Shipping

Returns & Refunds

Duties & Taxes

Other Common Requests & Questions