Q: Do you provide international tracking info?

A: Yes we do.  Your international order will come with a tracking number once it is processed in which you will get an email.  The package will show progress within the US and then be transported to your home country. Once it enters your home country we aren't responsible for progress once handed over to your local post. Any questions about your shipment once it arrives in your country should be directed to you local post office.  All duties are subject to be paid by the customer, not Superare.

Duties and Taxes

Import duties and taxes are not included in the product price or shipping and handling cost.  These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.  You may check with your country’s customs office to determine if there will be additional costs.

The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when placing an order.  By placing an international order the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

 

Q: Whats the difference between ordering online or visiting the store in person?

A: When you visit the store in person you get a personal experience and get to try on the gear and apparel before you make your purchase! Coming to the store is a luxury a lot of people around the nation don’t have and should be taken advantage of whenever possible!

 

Q: How do you get to the stores?

A: Each of our locations have their own page here at superareshop.com where you can find the respective addresses. If you are in the tri-state area the stores aren’t too far from any of the boroughs and in Los Angeles we are right in West Hollywood we just suggest choosing your travel time appropriately so that you can avoid rush hour traffic.

 

Q: Do you carry the same items from your website in your stores?

A: The website is comprised of all location inventory so while we very much may have what your looking for in the store you desire it's better to call ahead to make sure because what you need in the size you need might be at another location even though the website shows 'in stock".

 

Q: Has my order shipped?

A: We process orders crazy fast and 99% of the orders ship the day after being placed! Allow 1 additional business day for processing in busy times. Your orders are important to us, and will keep you updated on the status.  Our warehouse is closed on weekends so orders placed on Friday will ship on Monday.

 

Q: How do I contact you?

A: The best and fastest way is to send an e-mail to info@superareshop.com.

 

Q: Can I place an order over the phone?

A: No at this time we would prefer to handle all orders via the website so things are easier for all parties.

 

Q: My package never came what happens now?

A: Superare isn't responsible for any package once marked as delivered by the USPS.   If a package is shipped and not delivered for some reason we will open a claim with the USPS and send new product when called for.  We will do whatever we can to help our customers but are unfortunately at liberty of the USPS and their existing policies.

 

Q: What is your return or exchange policy?*   *This only applies to online orders only. In-store orders aren't subject to returns.

A: We are proud to accept any product in its original, odor-free, unused or unworn condition (with any tags) for up to 30 days from the date of delivery.

Please be sure to include the order number and invoice in the return package. You will be responsible for return shipping costs. You may either receive store credit (If the item(s) were on clearance) or a refund, less shipping. For your protection, undergarments, swim suits, mouth guards, protective cups, fight socks, compression shorts and supplements cannot be returned, even if they are new. If you do not wish to exchange your product please include on the note that you would like a refund.

Gift Card purchases are not eligible for refunds.

Send you items back to:
Superare Returns/Exchanges

7306 Melrose Ave, Los Angeles, CA 90046

Please include a note with what you'd like to swap for or have us do.

**ALL SALE ITEMS ARE FINAL SALE**

**Winning Japan is FINAL SALE**  

Q; What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and Apple Pay, PayPal.

 

Q: Does Superare sponsor fighters?

A: We don't.  We have so many good friends and customers who are competing athletes we don't like to play favorites but we do notice when fighters are going out of their way to help and promote us and we do try to return the favor!

 

Q: How can I get my brand in your store?

A: We aren't looking for new brands at the moment. Also please no unsolicited emails from manufacturers as they will be deleted and not read.

 

Q: What days are you closed at the stores?

A: We are closed on major holidays such as Thanksgiving, Christmas Day, Easter, and New Years Day. Keep an eye on our Facebook page for up to the minute schedule changes.

 

Q: Does Superare sell wholesale?

A: Distributors can direct inquiries to info@superareshop.com

 

Q: Do we use 'cookies'?

A: Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


      We use cookies to:

       Help remember and process the items in the shopping cart.

       Understand and save user's preferences for future visits.

       Keep track of and serve advertisement with a 3rd party.

       Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

 

 

Q: I had such a great experience at your store, how can I tell more people about it?

A: You can go to our Google page or our Yelp page and let the world know! Make sure to include who helped you so they can feel cool.

 

Q: Where can I go if i have questions about Route Shipping Protection?

A: https://help.route.com/hc/en-us/articles/360020122394?flash_digest=6a5c413dca99f6bfb8742ae5e46465b404c55d25