Q: Do you provide international tracking info?
A: Yes we do. Your international order will come with a tracking number once it is processed in which you will get an email. The package will show progress within the US and then be transported to your home country. Once it enters your home country we aren't responsible for progress once handed over to your local post. Any questions about your shipment once it arrives in your country should be directed to you local post office. All duties are subject to be paid by the customer, not Superare.
Q: Whats the difference between ordering online or visiting the store in person?
A: When you visit the store in person you get a personal experience and get to try on the gear and apparel before you make your purchase! Coming to the store is a luxury a lot of people around the nation don’t have and should be taken advantage of whenever possible!
Q: How do you get to the stores?
A: Each of our locations have their own page here at superareshop.com where you can find the respective addresses. If you are in the tri-state area the stores aren’t too far from any of the boroughs and in Los Angeles we are right in West Hollywood we just suggest choosing your travel time appropriately so that you can avoid rush hour traffic.
Q: Do you carry the same items from your website in your stores?
A: This new website is here to make sure we are offering our full line of goods with real time inventory, at time we are writing this though this is still a work in progress so until further notice we have much more in store.
Q: Has my order shipped?
A: We process orders crazy fast and 90% of the orders ship same day! Allow 1 business day for processing in busy times. Your orders are important to us, and will keep you updated on the status.
Q: How do I contact you?
A: The best and fastest way is to send an e-mail to firstname.lastname@example.org.
Q: Can I place an order over the phone?
A: No at this time we would prefer to handle all orders via the website so things are easier for all parties.
Q: My package never came what happens now?
A: Superare isn't responsible for any package once marked as delivered by the USPS. If a package is shipped and not delivered for some reason we will open a claim with the USPS and send new product when called for. We will do whatever we can to help our customers but are unfortunately at liberty of the USPS and their existing policies.
Q: What is your return or exchange policy?* *This only applies to online orders only. In-store orders aren't subject to returns.
A: We are proud to accept any product in its original, odor-free, unused or unworn condition (with any tags) for up to 15 days from the date of shipment.
Please be sure to include the order number and invoice in the return package. You will be responsible for return shipping costs. You may either receive store credit or a refund, less shipping. Full refunds will only be given if the product is defective. For your protection, undergarments, swim suits, mouth guards, protective cups, fight socks, compression shorts and supplements cannot be returned, even if they are new. If you do not wish to exchange your product, you will be charged a 15% restocking fee.
Gift Card purchases are not eligible for refunds.
Send you items back to:
220 Sunrise Hwy, Rockville Centre, NY 11570
Please include a note with what you'd like to swap for or have us do.
Q; What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, Discover, and American Express) and PayPal.
Q: Does Superare sponsor fighters?
A: We don't. We have so many good friends and customers who are competing athletes we don't like to play favorites but we do notice when fighters are going out of their way to help and promote us and we do try to return the favor!
Q: How can I get my brand in your store?
A: We really aren't looking for new brands at the moment but please send all requests to email@example.com. Make sure you have a good product though! Also please no unsolicited emails from manufacturers as they will be deleted and not read.
Q: What days are you closed at the stores?
A: We are closed on major holidays such as Thanksgiving, Christmas, Memorial Day, Labor Day, and New Years Day/Eve. Keep an eye on our Facebook page for up to the minute schedule changes.
Q: Does Superare sell wholesale?
A: Distributors can direct inquiries to firstname.lastname@example.org
Q: Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of and serve advertisement with a 3rd party.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
Q: I had such a great experience at your store, how can I tell more people about it?
A: You can go to our Google page or our Yelp page and let the world know! Make sure to include who helped you so they can feel cool.